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Withdrawal Methods
Additionally, she could not access the casino’s website due to an error message, which prevented her from completing the verification and receiving her winnings. The Complaints Team attempted to assist by requesting more information and extending the timeframe for a response. However, due to a lack of communication from the player, the complaint was closed at that time, with the option to reopen it in the future if the player chose to engage again.
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Rich Royal Casino provides several tools to help players manage their gaming activities and ensure they have a safe and enjoyable experience. The player marked the complaint as resolved, indicating satisfactory resolution. The player from Germany has been waiting for 6 weeks to withdraw her winnings of €19,328 after completing the verification process. Despite providing requested documents, the casino has not responded or processed her withdrawal, and she is now blocked from making any further withdrawals. The player from Italy faced significant issues with Rich Royal Casino, as her account remained unverified despite having submitted documents for KYC.